Update - The issue, that user experienced, after payment the transaction showed cancelled is solved. If you start a bot through iDEAL payment, the bot will start within minutes now. We are still working on the pending amounts after you stop a bot. As soon as it is resolved, we will send an update.
Nov 22, 20:04 CET
Investigating - Some users may experience that after payment the transaction shows cancelled in transfer history. This should be pending. The payment will be verified and the bot will move active. We are working on the verification. Also at the moment it is not possible to add the amount from a closed bot to your available funds, When you close a bot, the amount will be shown in pending, we are working on this as well.
Nov 22, 12:23 CET
App IOS
Operational
90 days ago
100.0
% uptime
Today
App Android
?
Operational
90 days ago
100.0
% uptime
Today
API
?
Operational
90 days ago
100.0
% uptime
Today
Docs
?
Operational
90 days ago
100.0
% uptime
Today
Hybrid Exchange - Papertrading
?
Operational
90 days ago
99.99
% uptime
Today
Hybrid Exchange - Production
?
Operational
90 days ago
100.0
% uptime
Today
Exchange Rate Server
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Cancel button is working correctly again.
Nov 11, 10:37 CET
Monitoring -
At the moment the pending Bank transfer payment can't be cancelled through the cancel button in the app. When the user cancels the payment an error message appears. To still cancel the payment follow to following steps; - Click pay in transfer history - Click cancel in the safe.pay.nl webbrowser - You will return in the api.revenyou.io site, click to return to the BOTS app. - Refresh your data and the payment is canceled Our team is still working to resolve the issue with the cancel button in the app
Nov 6, 14:18 CET
Investigating -
At the moment the pending Bank transfer payment can't be cancelled. When the user cancels the payment an error message appears. Your chosen bot and payment will stay in pending. Our team is working on a solution.
Nov 6, 12:34 CET